FAQS

 Tel: Tel: 8860-851-817
E-Mail: sales@elextron.in

 T-1, Manish Chamber-3
Dwarka, New Delhi

 Free standard shipping
on all orders.

 Support forum provide
for over 24h, every day.

FaQs. General Information

How do I place my order?

To place your order, follow these steps :
1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Bag’ button (you are eligible to add multiple products on your bag).

2. ‘In my bag’, you can either choose to continue shopping or confirm the order.

3. Once the bag is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

I tried placing my order using Debit card/Credit card/Net banking. The order was not successful but my money got deducted. What really happened with my money?

1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

2. For assistance you can write to us at care@elextron.in, we will be happy to help you out.

How should I check the status of my order?

1. If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your elextron.in account .

2. Once your order is placed, we will send you confirmation of your order details over email and sms. Again, once we dispatch your shipment you will be notified via sms. In case of any unusual event which delays your order, you would receive a special update from our end.

3. If you still have apprehensions, write to us at care@elextron.in, and your issue will be addressed.

How will I get confirmation that my order has been placed successfully?

We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified,unless it’s a COD. Sit back, relax and wait for your awesome designs to arrive.

All return related queries

1. In case of any issue or defect in any or all of the pieces of the Multipack/Combo products, you are required to return all the products. We do not accept return requests for the pack of Boxers.

2. All products purchased from Elextron, are applicable for return. Customers can return their order within 15 days of the order delivery.

3. All returns must be in unused condition with all original tags and packaging intact.

4. The product amount will be credited back to his/her account, once we have received the products and quality check is done.

5. If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a reliable local courier service.

6. Note: We do not have a exchange/replacement policy.

What are the terms and conditions for refund?

1. You can ask for a refund against any of your order within 15 days of its date of delivery.

2. If you are a guest user you will need to register with the email address which you had used to place your order to get refund.

3. For any other requests or queries regarding this, kindly write to us at care@elextron.in

What are the rules for courier charges refund?

1. Rs.100/- for shipment weighing upto 500gms will be added to your account.

2. For every next 500gm slab, an additional amount of Rs.100/- will be added to your account.

3. In case if you want to return multiple products we request you to kindly raise a return request for each product.

4. Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.

5. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.

6. Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
7. For any further queries kindly mail us on care@elextron.in

Where should I return my product?

You could courier the product to us at the address mentioned below.
Elextron India
T-1 Manish Chamber-2 Dwarka Sector-12
New Delhi – 110075

How long the refund policy takes?

The refund procedure will be initiated within 24-48 hours once we receive your product. Once initiated, the amount will reflect in your account.

Are there any COD charges?

You will be levied a COD charge of Rs.50 for every product to your order.For example, if your order includes three products, you will be levied a COD charge of Rs.150.

Is it safe to shop online if I make payment using net banking, debit card or credit card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Elextron.in. You pay only the amount that you see in your order summary.

Why am I not getting any COD option on the payment page?

It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always opt for NetBanking or Credit/Debit Card.

What is the shipping philosophy of Elextron?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

How do i cancel my order?

1. You can raise cancellation request for items or orders by visiting the My Orders section.
2. After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
3. If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your Bank Account within 24 hours of refusal.
4. If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your Bank Account once the product is picked
5. In case your query is still not resolved, please write to us at care@elextron.in. Our Customer Care representatives will be happy to help you!

What is the delivery time period?

Delivery date is dependent on the product and delivery pincode. To check the expected delivery date for a product, please enter your Pincode in the box named ‘Check delivery details’ on the Product Page. Please note, actual delivery time may vary due to unexpected circumstances.

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3500PRODUCTS SOLD
1000HAPPY CUSTOMERS
5000DESIGNS LIBRARY
280PHONE MODELS